Support

We're here to help. Check the FAQ below or reach out directly — we respond within one business day.

Frequently Asked Questions

How do I install the browser extension?
Download the extension zip from your account's Capture Setup page. For Chrome, go to chrome://extensions, enable Developer Mode, and click Load Unpacked. For Firefox, go to about:debugging → This Firefox → Load Temporary Add-on and select the manifest.json file.
How do I get my capture token?
Sign into Job Odyssey, then navigate to /capture-setup. Your personal capture token will be displayed — copy it and paste it into the extension popup when prompted. The token is tied to your account and never expires.
Why isn't the extension capturing jobs on some sites?
The extension works on most career pages including Greenhouse, Lever, Ashby, Workday, and LinkedIn. A small number of sites block all browser extensions from running. If a site blocks the extension, the popup will display a message explaining why and suggest alternatives.
Why is my fit score blank after capturing?
Fit scoring requires a resume on file. Go to your Profile tab and upload or paste your resume text. Once saved, any future captures will be scored automatically. You can also run a manual Fit Check on any existing lead from the leads list.
How does OdysseyVal™ scoring work?
OdysseyVal™ uses Claude AI to evaluate four dimensions: Experience Level, Skills Match, Industry Fit, and Scope Alignment. Weights are dynamically determined by the role type — a senior IC role weights skills heavier than scope, while a leadership role inverts that. The result is a single 0–100 score with a breakdown you can drill into.
Can I use Job Odyssey on mobile?
Yes — Job Odyssey is a responsive web app that works on mobile browsers. The browser extension is desktop-only (Chrome and Firefox on Mac/Windows/Linux). Mobile job capture is coming in a future update.
How do I cancel or delete my account?
Email us at support@jobodyssey.mpgink.com and we'll delete your account and all associated data within 48 hours. We don't make you jump through hoops.

Contact Us

Email

support@jobodyssey.mpgink.com

We respond within one business day. For bug reports, please include the URL of the page you were on and any error messages you saw.


Privacy Policy  ·  Back to Job Odyssey